Terms & Conditions

Terms and Conditions

Effective Date: 29-09-2024

Welcome to Zenatives (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website Zenatives (https://zenatives.com) (the “Website”). By using our Website, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree to these Terms, you should not access or use our Website.

1. Overview

These Terms constitute a legally binding agreement between you, as the user of our Website, and Zenatives. Your use of our Website, including purchasing any products, signifies your acceptance of these Terms and any other policies referenced herein.

2. Business Information

Zenatives
Cihangir, Ord.Prof.Dr. Ali Fuat Başgil Cad. 20/1
34310 Avcılar/İstanbul
Email: [email protected]

3. Products and Services

We offer Crop Tops for Fitness & Athleisure on our Website. While we strive to ensure that the information, descriptions, and images on our Website are accurate, we do not warrant that the product descriptions or other content is error-free, complete, or current. If a product offered by Zenatives is not as described, your sole remedy is to return the product in accordance with our Return Policy (see Section 10).

4. Eligibility

To use our Website and make purchases, you must:

  • Be at least 18 years of age, or have the consent of a parent or legal guardian if you are under 18.
  • Provide accurate and current information about yourself, including a valid email address, payment information, and shipping details.
  • Not use the Website for any illegal or unauthorized purpose.

By using our Website, you represent and warrant that you meet these eligibility requirements.

5. Pricing and Payment

a. Pricing:

All prices listed on our Website are in Turkish Lira (TRY) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. The price you pay will be the price indicated at the time of your purchase.

b. Payment Methods:

We accept payment via credit/debit cards and other payment methods as indicated on our Website. By providing payment information, you represent that you are authorized to use the payment method provided.

c. Payment Processing:

We use third-party payment processors to securely handle your payment details. We do not store any payment information on our servers. All transactions are encrypted, and we take steps to ensure your payment information is protected.

6. Shipping and Delivery

We offer shipping to various locations. Shipping costs and delivery times will be indicated at checkout. Delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as customs clearance or courier issues.

a. Shipping Policy:

We aim to process and ship orders within [X] business days of receipt. You will receive a confirmation email with tracking information once your order has been dispatched.

b. Delivery Issues:

We are not responsible for delays caused by carriers or any damages incurred during shipping. If your order is delayed or lost in transit, please contact us at [email protected] for assistance.

7. Return and Refund Policy

If you are not satisfied with your purchase, you may return the product in its original, unused condition within 14 days of delivery for a refund or exchange. Please review the following terms regarding returns and refunds:

a. Return Eligibility:

  • Products must be returned unused, unworn, unwashed, and with all original tags attached.
  • You must contact us at [email protected] to initiate a return.

b. Return Shipping:

You are responsible for the cost of return shipping unless the product is defective or you received the wrong item. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

c. Refund Processing:

Refunds will be processed within [X] business days after we receive the returned item. Refunds will be issued to the original payment method. Shipping costs are non-refundable.

8. Intellectual Property

All content on the Website, including but not limited to text, images, logos, graphics, videos, and product descriptions, is the property of Zenatives or its licensors and is protected by copyright, trademark, and other intellectual property laws.

a. License:

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You may not:

  • Reproduce, distribute, modify, or create derivative works of our content without our prior written consent.
  • Use any data mining, robots, or similar data-gathering tools to extract content from the Website.

b. Trademarks:

“Zenatives” and other related marks, logos, and designs used on the Website are trademarks or registered trademarks of Zenatives. You may not use these trademarks without our prior written consent.

9. User Accounts

If you create an account on our Website, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Keep your account credentials confidential and not share them with others.
  • Notify us immediately if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate your account at any time for violating these Terms or engaging in fraudulent or harmful activities.

10. Limitation of Liability

To the maximum extent permitted by law, Zenatives shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, arising out of or in connection with your use of the Website, products, or these Terms. Our liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

11. Warranties and Disclaimers

We strive to ensure that our products are of high quality, but we do not make any guarantees or warranties regarding the fitness for a particular purpose, merchantability, or accuracy of the products and services provided on our Website.

Your use of our Website and products is at your own risk. We provide the Website and products “as is” and “as available” without any warranties of any kind, whether express or implied, except as explicitly stated in these Terms or required by law.

12. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which details how we collect, use, and protect your personal data. By using the Website, you agree to the collection and use of information as outlined in our Privacy Policy.

13. Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of the Website or our products will be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law principles.

a. Dispute Resolution:

In the event of a dispute, you agree to first contact us at [email protected] to attempt to resolve the issue amicably. If the dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the courts of Istanbul, Turkey.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or for other reasons. When we make changes, we will update the “Effective Date” at the top of this page and notify you either by posting a notice on our Website or by other appropriate means.

By continuing to use our Website after any changes to these Terms, you accept the revised Terms.

15. Contact Us

If you have any questions or concerns about these Terms or our practices, please contact us at:

Zenatives
Cihangir, Ord.Prof.Dr. Ali Fuat Başgil Cad. 20/1
34310 Avcılar/İstanbul
Email: [email protected]