Privacy Policy

Privacy Policy

Effective Date: 29-09-2024

This Privacy Policy explains how Zenatives (“we,” “our,” or “us”) collects, uses, shares, and protects your personal data when you visit or make a purchase from our website, Zenatives (https://zenatives.com) (the “Website”). We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and transparent manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our Website, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:
Zenatives
Cihangir, Ord.Prof.Dr. Ali Fuat Başgil Cad. 20/1
34310 Avcılar/İstanbul
Email: [email protected]

2. Information We Collect

We collect personal data when you interact with our Website, such as when you browse, register an account, make a purchase, or contact us. The types of data we collect may include:

a. Personal Identification Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number

b. Payment Information:

  • Credit/debit card information or payment details when you make a purchase (we use third-party payment processors, and we do not store your payment information).

c. Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Time zone settings
  • Interaction data (e.g., how you use our Website)

d. Marketing Preferences:

  • Information regarding your preferences for receiving marketing communications.

e. Cookies and Tracking Technologies:

We use cookies and similar technologies to collect information about your browsing activities on our Website. For more details, please refer to our Cookie Policy.

3. How We Use Your Information

We may use your personal data for the following purposes:

a. To Process Orders and Deliver Products:

  • Fulfill your orders, process payments, and arrange shipping.

b. To Manage Your Account:

  • Create, maintain, and manage your account on our Website.
  • Respond to inquiries, customer service requests, or feedback.

c. To Improve Our Services:

  • Analyze and improve the performance and usability of our Website and products.
  • Conduct research and analysis for business optimization.

d. For Marketing and Communication:

  • Send promotional offers, newsletters, and other marketing communications (only if you have opted in).
  • Personalize your experience by providing targeted content and advertisements.

e. Legal Compliance:

  • Comply with legal obligations, including those related to financial transactions, taxation, or disputes.
  • Maintain records for audit purposes or to protect our legal rights.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

a. Performance of a Contract:

We process your personal data to fulfill our contractual obligations when you make a purchase on our Website.

b. Legitimate Interests:

We process your data to manage and improve our business, communicate with you, or prevent fraud. We ensure that this processing does not override your rights and freedoms.

c. Consent:

We process personal data based on your consent for marketing communications. You can withdraw your consent at any time by contacting us or using the unsubscribe link in any marketing email.

d. Legal Obligation:

We process your personal data when necessary to comply with a legal obligation, such as record-keeping for tax purposes.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

a. Service Providers:

We use trusted third-party service providers to perform various tasks on our behalf, such as payment processing, order fulfillment, website hosting, and email communication. These providers are required to handle your data in accordance with this Privacy Policy and applicable data protection laws.

b. Legal Requirements:

We may disclose your personal data if required by law or if we believe that such action is necessary to:

  • Comply with legal obligations;
  • Protect our rights or property;
  • Prevent fraud or other illegal activity.

c. Business Transfers:

In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred to the new entity.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., for tax and accounting purposes). We regularly review our data retention practices to ensure we do not retain personal data longer than necessary.

7. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, loss, or disclosure. These measures include:

  • Secure servers and encryption for sensitive data
  • Regular security assessments
  • Access controls and authorization procedures

However, no data transmission over the internet can be guaranteed to be completely secure, so we cannot ensure the security of any information you transmit to us.

8. Your Rights Under GDPR

As a data subject, you have the following rights concerning your personal data:

a. Right to Access:

You can request a copy of the personal data we hold about you.

b. Right to Rectification:

You can request that we correct any inaccuracies in your personal data.

c. Right to Erasure:

You can request that we delete your personal data under certain circumstances (e.g., if it is no longer needed for the purposes for which it was collected).

d. Right to Restrict Processing:

You can request that we limit the processing of your personal data in certain situations.

e. Right to Data Portability:

You can request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

f. Right to Object:

You can object to the processing of your personal data for direct marketing purposes or if you believe our processing infringes on your rights.

g. Right to Withdraw Consent:

If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

As we are based in Turkey, your personal data may be processed and stored outside the European Economic Area (EEA). We ensure that any international transfers of your data comply with GDPR by implementing appropriate safeguards, such as standard contractual clauses.

10. Cookies

Our Website uses cookies to improve user experience and analyze traffic. Cookies are small files stored on your device that allow us to recognize your browser and remember certain information. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our Website with the revised effective date. Please review this policy periodically to stay informed about how we handle your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zenatives
Email: [email protected]
Address: Cihangir, Ord.Prof.Dr. Ali Fuat Başgil Cad. 20/1, 34310 Avcılar/İstanbul